ARTIFICIAL SILK Flowers Japan online store - flower hanaco




The item is also sold in Japan, so it can be out of stock sometimes.
In this case, your payment will be refunded promptly.


The payments must be made by PayPal or credit cards.

We use the Paypal system,PayPal. PayPal

There is possibility that your ordered item may be out of stock since we have another shop in Japan. If your ordered item is out of stock, we will refund your payment through Paypal.

You can pay with major credit cards.
You need register Paypal account when you buy our item by credit card.

credit card


emsYour order will be shipped by JP Post's Express Mail Service (EMS),Registered Air Small Packet(e-Packet) and Surface Air Lifted(SAL)

The package will be insured. However, if the item was damaged during shipping, please let us know and go to your nearest post office to have them issue a damage report.

Please be advised that once a damage report is submitted, your payment will be refunded or your order will be shipped again.


Insert 13-digits tracking number

Return Policy

The items of our shop are artificial silk flowers that the maker judged quality goods.

But,artificial silk flowers didn't make all by machine.
So,If even the item is good, there is uneven dyeing of the fabric and the adhesive weakness of the coupling part. Please be understanding you before shopping.

We will exchange incorrect shipped items.

If you received such, please save the item and the whole package for inspection.
Please contact us within 7 days after receiving the purchased item.

After seven 7 days from receiving the item,item is already irreplaceable.
Or if you have used the item,we can't replace the item.

Duty & Tax

We are located in Japan.
Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility.
Please check with your country’s customs office to determine what these additional costs will be prior to buying.

These charges are normally collected by the delivering freight (shipping) company or when you pick the item up do not confuse them for additional shipping charges.
We do not mark merchandise values below value or mark items as "gifts" - International government regulations prohibit such behavior.

Privacy Policy

We flower-hanaco. understand the importance of protecting your personal identifiable information and we are committed to protecting any data that we collect concerning you. By using our services you agree to the use of the data that we collect in accordance with this Privacy Policy.

We are committed to protecting your privacy

We collect the minimum amount of information about you that is commensurate with providing you with a satisfactory service. This Policy indicates the type of processes that may result in data being collected about you.

Information Collected

We may collect any or all of the information that you give us depending on the type of transaction you enters into, including your name, address, telephone number, fax number and email address, together with data about your use of the website.

Other information that may be needed from time to time to process a request may also be collected as indicated on the website.

Data in relation to credit card payments is processed by PayPal on a secure website linked to they have their own privacy policy.


We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.


Your Internet browser has the in-built facility for storing small files- "cookies" - that hold information which allows a website to recognise your account. Our website takes advantage of this facility to enhance your experience. You have the ability to prevent your computer from accepting cookies but, if you do, certain functionality on the website may be impaired.

Disclosing Information

We do not disclose any personal information obtained about you from this website to third parties except when we need to do so in order to complete the transaction - e.g. when arranging for a courier company to deliver goods that you have ordered.

We may also use the information to keep in contact with you and inform you of developments associated with our business.

You will be given the opportunity to remove yourself from any mailing list or similar device.

If at any time in the future we should wish to disclose information collected on this website to any third party, it would only be with your knowledge and consent.

We may from time to time provide information of a general nature to third parties - for example, the number of individuals visiting our website or completing a registration form, but we will not use any information that could identify those individuals.

Changes to this Policy

Any changes to our Privacy Policy will be placed here and will supersede this version of our Policy.

We will take reasonable steps to draw your attention to any changes in our Policy.

However, to be on the safe side, we suggest that you read this document each time you use the website to ensure that it still meets with your approval.

Contact US

If you have any questions about our Privacy Policy, please email us at [].
You can also correct any factual errors in that information or require us to remove your details form any list under our control.


Support Sitemap